01209 200200
Houses

Pay rent

There are many ways to pay your rent to Coastline.

 

Account balances

To check your account use My Coastline, the online service for Coastline Housing customers:

Online

Our online payments provider is allpay which accepts debit or credit cards - click the logo to pay.

 

The allpay site will ask you to register on your first visit. For this you will need the 19 digit Payment Reference Number (PRN) from your Coastline payment card.

 

Please contact us if you do not have a Coastline payment card. Our Customer Access Team will be able to give you the Payment Reference Number.

 

Coastline Housing app for mobile and tablet

Download our free Coastline Housing App to make payments from your Apple or Android device, or Windows Phone.

 

Access to your Coastline Housing account uses the same password as My Coastline.

 

Payments are handled by allpay, so the login details work on the app and online.

 

By phone

Call our usual number then press option one to make a payment 24 hours a day.

 

Payments can be made using any debit or credit card. Have your Coastline payment card to hand.

 

Direct Debit

If you have a bank or building society account, Direct Debit is a quick, efficient and secure way to pay your rent.

 

Payments can be taken regularly on any days of the month to suit you - weekly, fortnightly, four weekly or monthly.

 

To set up a Direct Debit please call and ask to speak with your income manager, or send a message using the quick contact form to the right so we can phone you back.

 

We will write to confirm the Direct Debit is set up and what your payments will be at least ten days before the first one is taken.

 

If there are any changes to your rent or your housing benefit we will automatically adjust your payments and tell you in writing.

 

Coastline payment card

With your Coastline payment card you can pay at any Post Office using cash, cheques, credit cards and debit cards. At convenience stores with a PayPoint machine you can pay with cash.

 

You do not have to fill in any forms. Just give your Coastline payment card to the cashier and tell them how much you want to pay. You will receive a receipt.

 

The cashier cannot see your rent account. Your privacy is protected at all times.

 

If you lose your Coastline payment card simply send us a message or email to request another one. Your new card will usually arrive within a week.

 

Please do not use your card at a PayZONE machine as your payment will not be allocated to your account.

 

Coastline House reception

Payments can be made using cash, by cheque, or using your debit or credit card.

 

Cheques and postal orders

Please send payments to:
Coastline Housing Ltd
Coastline House
4 Barncoose Gateway Park
Redruth
TR15 3RQ

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Garrick, Coastline's digital dog.
@CoastlineHouse
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