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Get involved - row the boat

Pull together to help Coastline shape its services!

 

Great Homes and Great Services Teams

 

These give you the opportunity to look at our services in detail and work with us to make changes that benefit all customers. As a member you help check our performance and make recommendations about services.

 

Customer Scrutiny into Coastline (CSC)

 

 

The CSC is a group of customers whose aim is to improve the services all customers receive from Coastline by undertaking scrutiny reviews and making recommendations to the Coastline Board for improvements.

 

How the CSC undertake this


The CSC:

 

  • Challenge performance information
  • Question staff members
  • Work in partnership with other customer groups
  • Review customer satisfaction
  • Carry out consultation with customers
  • Assess policies and procedures

 

How this makes a difference for customers


The CSC links directly to Coastline Board and the customer Chair and Vice Chair attend each Board meeting to provide and make recommendations to improve services. Coastline creates an action plan from the CSC's recommendations to ensure that they influence the services we provide.

 

What makes a good CSC member?


A customer who is able to:

 

  • Undertake training
  • Prepare for an regularly attend CSC meetings
  • Contribute to meetings

 

A customer who has the ability to:

 

  • Weigh up issues
  • Question and challenge
  • Be objective
  • Focus on the best interests of all customers
  • Communicate and listen
  • Respect others and their views
  • Be part of a team

 

Commitment


Approximately six hours per month. This includes meetings and preparation time.

 

Non-Executive Director

 

You could make a positive difference to the way Coastline is run by bringing a customer perspective to the Board when it addresses strategies and policies. You could help make decisions that have a long-term impact on our services and make sure we operate effectively day-to-day.

 

Community Empowerment

 

Sometimes local people are ready to take more control of services within their neighbourhood. This could include making decisions and setting priorities for things like cleaning, caretaking, repairs and grounds maintenance.

 

 

If you are interested in any of our involvement groups please fill in the quick contact form to the right of this page and a member of the Customer Access Team will be in touch with you shortly.

Related Documents

Have a question? Use the quick contact form below to send a message straight to our Contact Centre!
Julian, Communications Advisor
@CoastlineHouse
They look amazing! Welcome home everybody! https://t.co/uHylyEnZa7

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