Coastline is committed to working in partnership with communities, helping them to prosper and assist customers to realise their ambitions and achieve goals that they may have thought beyond their reach.
The Homes & Communities Strategy sets a clear direction to achieve our aspirations and meet our customer’s dreams. This supports the Corporate Plan 2017 to 2021, Asset Management Strategy and Repairs and Maintenance Strategy 2017 to 2021.
In addition to our own standards and strategies we will meet and aim to exceed the existing consumer regulation objective and consumer standards as set out below:
The Tenant Involvement and Empowerment Standard – which requires landlords to provide choices and effective communication of information to customers and to have a clear, simple and accessible complaints procedure
The Home Standard – requires homes to be safe, decent and kept in a good state of repair
Coastline+ Standard – ensuring components within homes are upgraded and/or replaced within their life expectancy. This also includes HHSRS (Housing health and safety rating system)
The Tenancy Standard – requires providers to let their homes in a fair, transparent and efficient way and enables customers to access opportunities to exchange their tenancy
Neighbourhood and Community Standard – requires providers to keep the neighbourhood and communal areas that they own to be clean and safe and to promote social, environmental and economic wellbeing in areas where they own homes. To work in partnership with others to tackle antisocial behaviour in neighbourhoods where they own homes.
To read the full Community Standard please download a copy below.